Negotiation & Influencing Skills for Business
1 day · Physical / Online · English (Bahasa Malaysia, Mandarin or Cantonese on request) · Public & In-house
A one-day programme on negotiating and influencing in everyday business: with customers, partners and colleagues. Participants learn to prepare properly, understand the other side, persuade through better communication, handle difficult negotiations and reach outcomes that work for both sides.
Who should attend
Managers, sales professionals, project leads and business professionals who negotiate with customers, partners or internal stakeholders.
Entry requirement
None. Open to all staff.
Learning outcomes
- Recognise negotiation styles and prepare a negotiation plan
- Analyse the other party's interests, priorities, alternatives and leverage
- Use questioning, listening and persuasion to influence
- Handle price pressure, objections and deadlock
- Trade concessions to reach win-win outcomes
Course modules
- Fundamentals of business negotiation
- Understanding the other side
- Communication and influencing
- Handling difficult negotiations
- Creating win-win outcomes
- Negotiation simulation with feedback
For Malaysian employers
Read the full HRD Corp claim guide →
Outside Malaysia, or not registered with HRD Corp? You can book this programme at standard fees.
Negotiation & Influencing Skills for Business
1 day · Physical / Online · English (Bahasa Malaysia, Mandarin or Cantonese on request) · Public & In-house
A one-day programme on negotiating and influencing in everyday business: with customers, partners and colleagues. Participants learn to prepare properly, understand the other side, persuade through better communication, handle difficult negotiations and reach outcomes that work for both sides.
Who should attend
Managers, sales professionals, project leads and business professionals who negotiate with customers, partners or internal stakeholders.
Entry requirement
None. Open to all staff.
Learning outcomes
- Recognise negotiation styles and prepare a negotiation plan
- Analyse the other party's interests, priorities, alternatives and leverage
- Use questioning, listening and persuasion to influence
- Handle price pressure, objections and deadlock
- Trade concessions to reach win-win outcomes
Course modules
- Fundamentals of business negotiation
- Understanding the other side
- Communication and influencing
- Handling difficult negotiations
- Creating win-win outcomes
- Negotiation simulation with feedback
For Malaysian employers
Read the full HRD Corp claim guide →
Outside Malaysia, or not registered with HRD Corp? You can book this programme at standard fees.