Conflict Resolution & Performance Management with AI
2 days · Physical · English (Bahasa Malaysia on request) · Public & In-house
Helps managers resolve workplace conflicts, address performance challenges and adapt to changing situations. Participants learn through practical simulations, role-play and AI-assisted reflection that sharpen judgement and build confidence.
Who should attend
Managers, team leaders, supervisors, heads of department and HR professionals responsible for workplace conflicts, employee performance, team dynamics and people development.
Entry requirement
Some experience supervising people or working in a team. No prior AI experience needed; basic computer and internet skills are enough.
Learning outcomes
- Recognise workplace dynamics and potential conflict triggers
- Communicate more effectively and manage difficult conversations
- Adapt responses and exercise better judgement under uncertainty
- Use AI to support preparation, reflection and continuous improvement
Course modules
- Understanding conflict and performance challenges
- AI-assisted situation analysis: perspectives, causes and response options
- Communication and difficult conversations: feedback and conflict resolution role-play
- Responding and adapting to unexpected reactions
- Managing complex situations and sensitive performance issues
- Dynamic simulation and decision-making
- AI-assisted reflection and review
- Consolidation and applying the skills at work
For Malaysian employers
Read the full HRD Corp claim guide →
Outside Malaysia, or not registered with HRD Corp? You can book this programme at standard fees.
Conflict Resolution & Performance Management with AI
2 days · Physical · English (Bahasa Malaysia on request) · Public & In-house
Helps managers resolve workplace conflicts, address performance challenges and adapt to changing situations. Participants learn through practical simulations, role-play and AI-assisted reflection that sharpen judgement and build confidence.
Who should attend
Managers, team leaders, supervisors, heads of department and HR professionals responsible for workplace conflicts, employee performance, team dynamics and people development.
Entry requirement
Some experience supervising people or working in a team. No prior AI experience needed; basic computer and internet skills are enough.
Learning outcomes
- Recognise workplace dynamics and potential conflict triggers
- Communicate more effectively and manage difficult conversations
- Adapt responses and exercise better judgement under uncertainty
- Use AI to support preparation, reflection and continuous improvement
Course modules
- Understanding conflict and performance challenges
- AI-assisted situation analysis: perspectives, causes and response options
- Communication and difficult conversations: feedback and conflict resolution role-play
- Responding and adapting to unexpected reactions
- Managing complex situations and sensitive performance issues
- Dynamic simulation and decision-making
- AI-assisted reflection and review
- Consolidation and applying the skills at work
For Malaysian employers
Read the full HRD Corp claim guide →
Outside Malaysia, or not registered with HRD Corp? You can book this programme at standard fees.